Return/Exchange/Refund

Return

If there is a defect in the product you received, you can return it within 7 days of delivery. In the case of a return due to change of mind, return is at the cost of the purchaser and remain the responsibility of the purchaser until the item is received by M Plaza. Please understand that the return cost could be high compared to domestic shipping products as import duties + round-trip international shipping is charged when returning internationally shipped products.

(Return shipping cost of overseas direct purchase products: $60 per kg + additional government tax)

Exchange

If for any reason (has defects or is small in size) you're not happy with your order, you can exchange the product. As our the return policy, if the exchange is placed due to the buyer's responsibility (e.g. selected wrong size or colour by mistake and etc), the exchange postage fee is at the cost of the purchaser and remain the responsibility of the purchaser until the item is received by M Plaza (Exchange shipping cost of overseas direct purchase products: $60 per kg + additional government tax).

Order Cancellation

Cancellation of an order can only be placed before the item is prepared.

Cancellation of order means cancellation for all items ordered. Partial cancellation refers to the cancellation of some of the products ordered.

Refund

Refund shipping cost of overseas direct purchase products: $60 per kg + additional government tax

Out of stock item

For internationally shipped products, there are cases the stock inventory is confirmed only after an order is placed, depending on the international supplier's situation. In this case, we will notify the customer, then cancel and refund the payment of the order. If payment for several products were made, please note that a partial cancellation and delivery could take place depending on the circumstances above.

After Sales Service/Product Warranty

After Sales service for international shipping products is often difficult or unavailable. In the times where after sales service is available, the international shipping charge is at the cost of the purchaser and remain the responsibility of the purchaser.

(Shipping cost of overseas direct purchase products: $60 per kg + additional government tax)